Return & Refund Policy LUPSON HERBAL
At LUPSON HERBAL, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You may request a return within 7 days of receiving your order.
The product must be unused, unopened, and in its original packaging.
Proof of purchase (order number or receipt) is required.
Due to hygiene and safety reasons, we cannot accept returns on opened or used products.
💳 Refunds
Once we receive and inspect your returned item, we will notify you about the approval status.
If approved, your refund will be processed within 5–10 business days.
The refund will be issued to your original method of payment.
Shipping charges are non-refundable unless the return is due to our error (damaged or wrong product).
🚚 Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product:
Contact us within 48 hours of delivery.
Send clear photos of the product and packaging.
We will arrange a replacement or full refund at no extra cost.
📦 Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service.
📧 Contact Us
For return requests or assistance, please contact:
Email:lupson55@gmail.com
Phone: +91 9311931990